Instruction in establishing a proactive approach to audits, starting with the differences between regulatory compliance and business requirements. Continuing with creating appropriate interfaces among the certificate holder(s), the government(s) and the customer (since all three must work together) to establish regulatory and business compliance. Concluding with steps and tips on how to manage an audit process that ensures responses are appropriate, timely and effective.

Learning Objectives       

Upon completion of this course, participants will understand:

•       The impact of government rules and customer requirements on audit roles.

•       How to establish positive long-term relationships with government and customer representatives.

•       How to prepare for internal and external audits and follow through in order to make the most out of these experiences.

Target Audience       

Customer service representatives, sales teams, operational and maintenance professionals, auditors, quality control and assurance professionals.